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Let me start off with I have been going to this business around 17 years for all my vehicles needs. I bought a set of Toyo open country tires for my truck from them and also had a alignment done at the same time.

After they were installed and I left the parking lot I immediately noticed the truck was extremely difficult to drive and maintain lanes. I went home (around 3 miles away) and checked the tire pressures and the front tires were 28 and 30 pounds (way under pressure) and the rear tires were at 82 and 84 pounds ( way over pressure). I then called the Belle Tire and explained what happened and they said bring it back. In my drive way I personally inflated the tires to the correct pressure front and back.

I went to drive the truck again and my truck felt like it was on ice or driving on a bed of marbles. I could not control the truck properly. I then took the truck back to Belle Tire Taylor and Rick (the manager) took my vehicle for a drive and came back and pulled it directly into the alignment bay. It stayed there for about 15 minutes and then RICK came out to the waiting room to tell me he thought the truck drove fine.

Then Rick decided to tell me I need new shocks. So I left the business and ordered BILLSTEIN SHOCKS (top of the line shocks)for all 4 shocks plus I ordered a new BILLSTEIN steering damper shock . I installed all 5 shocks and the truck still was all over the road. Mind you my truck handled perfect before the new tires were installed.

I took the truck back up to Belle Tire Taylor and told RICK I wanted to get new tires installed under the TOYO 500 mile 45 day guarantee. I knew it was a bad set of tires but Rick kept telling me its not the Toyo tires - he has sold thousands of tires with no problems. We got into a small argument and I left the store. I drove down to Belle Tire Southgate and explained the situation to the assistant manager RICK and they warrantied all 4 tires with no problems.

I got all new tires put on the truck at no cost to me. I thanked the assistant manager RIck and drove the truck home. The truck drove perfect as soon as the new tires were installed. No weaving or swaying.

Now I will give all my business to the Belle tire in Southgate Michigan. I have 3 vehicles that Belle Tire Taylor will never see again.

The Taylor stores sales people have all been nice and courteous to me except RICK (the manager). Thanks to Rick he lost all my business.

Location: Belleville, Michigan

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