Belle Tire

Hi, On Nov 16th 2024, I went to the Belle Tire location at 1711 S Randall Rd

Algonquin, IL 60102 with my 2019 Mazda CX-5. I got an oil change done, no problem.

I also asked them to investigate a slow sporadic oil leak I was finding on my garage floor. They determined it was a worn out crankshaft seal and quoted almost $900 to repair due to the extensive labor time involved. We then scheduled an appt for the following Saturday (Nov 23rd, 2024) to have the repair done with both myself and this location understanding the extensive amount of time that would be needed to do the repair (approximately 6 hours). I show up at 8am on Saturday Nov 23rd at 8am per my scheduled appointment.

David was at the service desk assisting me with my check in. Then an extremely grumpy grease monkey mechanic comes from the garage and starts looking at the computer screen that David is working on for my appt. This "fine" mechanic then proceeds to say to David, " don't you dare take that Mazda in today for that repair". I then stated, well I have a appt that has been set for a week.

The "fine" mechanic then replied, it doesn't matter, we are too busy, we have 20 cars coming in today. Ultimately, I cancelled my appt and will get my repair done somewhere else. My question is, how does this happen that I schedule an appt, arrive at my scheduled appt, and then get told we don't have time for your repair. Unacceptable, and I will not go back to any Belle Tire ever again.

Sure sounds like a scheduling problem at this location. Maybe look into this to help protect the next unsuspecting customer who may need an extensive repair done.

To whom this may concern: 10/2/2024.. I purchased a 1 year alignment coverage contract.

That day, the Jackson store, supposedly rotated/balanced my tires, did an alignment.. 12/3/2024 I went back to get an alignment (because my truck is pulling to the left, still) and the wheel is not centered. I waited an hour, a tech came out.. Told me, I need a new drag link, a new tie rod end, a new adjusting sleeve, a new RF wheel bearing, and a new U joint..(cap) is missing on it.

I was told by the belle tire tech, that they could NOT do an alignment without replacing all of these parts..I immediately took my truck to Meekhoff tire in Jackson, for a second opinion/inspection..The certified mechanic there found NO issues, with the tie rod ends, the drag link, the adjusting sleeve, or front wheel bearings. He did find that yes, the Front U joint is missing a (cap) and a clip. I had Meekhoff tire re adjust my alignment, I have invoices from your store, as well as from Meekhoff tire. I had to pay $58 for an inspection of my truck at Meekhoff, Obviously your alignment contract cost me $141.99..

(I am extremely Ticked Off, and cannot fathom this situation, to put it mildly)I am requesting a refund of my alignment contract fee, of $141.99 also the $58 fee, I paid Meekhoff tire, for a second opinion/inspection, that yielded only one faulty part. I will never purchase anything from Belle Tire again I would gladly send copies of both invoices..From your Jackson store, and from Meekhoff Tire in Jackson

Belle Tire Monroe,Michigan. I was a loyal Belle tire customer for 25+years, but I will not step foot in another Belle Tire.

DONE !

I brought in my rust free 2005 pickup for tires at 9am for an appointment. Around 11am I was escorted to the work area by the manager. He pointed out a leaky brake line (very minor if it was leaking at all) appearing that fluid was poured over it. The offer was to replace it and check the brake system.

I am a retired mechanic (didn't tell him that) and told him it wasn't leaking when I left or got here, but it should get me home and I will make the repair. At 1pm my tire job was done ! I paid and found my truck in the back lot with a ruptured brake line. No fluid up to the parked truck but approximately 1/2 quart under the truck.

I know the tech parked it, stomped on the brakes a few times to spike the line pressure enough to ruptured the now compromised line. A very old upsale trick. See photo. .

But, I can't prove it. It's not what you know it is what you can prove ! I called a tow truck and didn't go back into the store. I have an acknowledged anger management issue.

The last time I experienced an incident like this three shop employees went to a hospital and I went to jail. Not worth losing my temper over. I am done with Belle Tire ! I will look at my truck tomorrow after I cool down.

Four hours to replace four tires !! BEWARE OF THE UPSALE !

Bought 2 sets of Michelins from them, one for my elderly moms car after a blowout she had, and a new set for my 14,000 mile 2014 Challenger R/T. Paid for them and spoke to them about installation on my car at a later date because the weather was not cooperating and I don't drive the car in the rain.

It's literally brand new condition under the hood and all. They agreed and I told them I could come back whenever they were not busy and convenient for both of us. So...a week or 2 later the weather was going to be clear and I called them to schedule. They said bring it in tomorrow, so I took the morning off work.

They had them on in an hour or so and the Manager Brandon Hesse brought the car around front when I was outside. We talked for a few minutes about cars and his Youtube channel he does NOT have (Lie # 1) as I noticed how filthy the tires were but no problem I will wash them up over the coming weekend. I left and took the car back to my garage and parked it until the weekend came. That Sunday I pulled the car out and decided its time to wash, as I'm cleaning I noticed they scratched my rims removing the wheel weight on not just 1, BUT ALL 4 OF MY $5000 RIMS !!

Now I should have known not to trust them but I have been a long time customer and only went to them for all my vehicles ( I currently own 4 ).
Went back to the store that following week and spoke to Gerry the person I purchased them from. I showed him where the techs scratched all 4 rims removing the wheel weights, but where not smart enough to stop after damaging the first one! Not only did they scrape the crap out of the paint and aluminum but also left behind the adhesive from the factory as evidence. He said to me "I knew this was going to happen".

Then tells me well you know they can be hard to remove. I explained to Gerry he had "the wrong guy" and I'm not that stupid. He says come in and I'll write down your number for Brandon to call you. Week goes by no call.

I stop in and no Manager so I ask Gerry what they are doing about this, he tells me to email him my VIN and insures me they will replace the wheels. I explained to Gerry I am not one to be fooled and I WILL hire an attorney and sue them for the replacements. He became stand-offish and says no need to go there, Belle Tire has broad shoulders and will make it right. I told him I hope so or I will hold true on my promise, and I don't care if it costs me more in attorney fees than its worth, to me its principle.

Today I get a call from the customer service rep stating Belle Tire will not replace the wheels as promised. They want me to take them and have them fixed with spray paint.
DO NOT go to Belle Tire in Rossford on US 20 unless you want your car DAMAGED by a so-called professional company!!!

I will never go to Belle Tire again! I spent thousands of dollars here, and I was treated badly by the manager of the store.

He falsified my receipt too. I signed the first page, and he added the second page while I was there. The technician clipped by ABS sensor, and he claimed that the light was on the entire time BEFORE I brought my car in to HAVE my tires rotated! Come to find out I had a million things wrong with my car, including tires.

I paid $1300.00 for new tires, and when the car was picked up, the ABS was on, and I could barely turn my wheel. My son took the tires off, and the ABS sensor was clipped. They wanted to charge me another $160.00. Why didnt they tell me my sensor was bad when I signed the first and only page of my receipt.

The next day, 2 pages were added! I have the original receipt! I could have died without a brake system! I think your company is fraudulent!

I have told all of my friends to never go there again! The manager was extremely rude and condescending!! Another car technician told me that he hears this all the time from the Rochester belle tire store. Lots of customers complain about their incompetence!!

A bunch of CROOKS!

Shame on you! I expect better from this mulimillionaire company

I ordered 4 tires and setup an install appointment on your website, for Wednesday July 10, 2024. I received a voice mail from Matt on July 08 stating my tires had arrived at the Terr1e Haute, Indiana location.

The morning of July 10, I received a text from 812-420-****, stating, my tires are running Late and should arrive between 11:00/11:30. I called the store to confirm I should arrive around 11:00, the girl that answered the phone knew nothing about it, and asked someone else who stated they should be there by 2:00/2:30. I asked if they would call me when they arrived and would I still time to have them mounted and installed. The girl said yes.

Today is Thursday July 11, I still havent heard from the store about the tires I ordered and was told by Matt via a voice mail they had arrived. I took a day off work to have a full set of tires installed and no explain.

This the third time I have attempted to purchase tires from this location and has been an issue each time. The last two times they claimed my tires had not come in, but they had better tires they could sell me at a discount which ended up being .ore than another $100.00 .