Belle Tire

Belle Tire Monroe,Michigan. I was a loyal Belle tire customer for 25+years, but I will not step foot in another Belle Tire.

DONE !

I brought in my rust free 2005 pickup for tires at 9am for an appointment. Around 11am I was escorted to the work area by the manager. He pointed out a leaky brake line (very minor if it was leaking at all) appearing that fluid was poured over it. The offer was to replace it and check the brake system.

I am a retired mechanic (didn't tell him that) and told him it wasn't leaking when I left or got here, but it should get me home and I will make the repair. At 1pm my tire job was done ! I paid and found my truck in the back lot with a ruptured brake line. No fluid up to the parked truck but approximately 1/2 quart under the truck.

I know the tech parked it, stomped on the brakes a few times to spike the line pressure enough to ruptured the now compromised line. A very old upsale trick. See photo. .

But, I can't prove it. It's not what you know it is what you can prove ! I called a tow truck and didn't go back into the store. I have an acknowledged anger management issue.

The last time I experienced an incident like this three shop employees went to a hospital and I went to jail. Not worth losing my temper over. I am done with Belle Tire ! I will look at my truck tomorrow after I cool down.

Four hours to replace four tires !! BEWARE OF THE UPSALE !

Bought 2 sets of Michelins from them, one for my elderly moms car after a blowout she had, and a new set for my 14,000 mile 2014 Challenger R/T. Paid for them and spoke to them about installation on my car at a later date because the weather was not cooperating and I don't drive the car in the rain.

It's literally brand new condition under the hood and all. They agreed and I told them I could come back whenever they were not busy and convenient for both of us. So...a week or 2 later the weather was going to be clear and I called them to schedule. They said bring it in tomorrow, so I took the morning off work.

They had them on in an hour or so and the Manager Brandon Hesse brought the car around front when I was outside. We talked for a few minutes about cars and his Youtube channel he does NOT have (Lie # 1) as I noticed how filthy the tires were but no problem I will wash them up over the coming weekend. I left and took the car back to my garage and parked it until the weekend came. That Sunday I pulled the car out and decided its time to wash, as I'm cleaning I noticed they scratched my rims removing the wheel weight on not just 1, BUT ALL 4 OF MY $5000 RIMS !!

Now I should have known not to trust them but I have been a long time customer and only went to them for all my vehicles ( I currently own 4 ).
Went back to the store that following week and spoke to Gerry the person I purchased them from. I showed him where the techs scratched all 4 rims removing the wheel weights, but where not smart enough to stop after damaging the first one! Not only did they scrape the crap out of the paint and aluminum but also left behind the adhesive from the factory as evidence. He said to me "I knew this was going to happen".

Then tells me well you know they can be hard to remove. I explained to Gerry he had "the wrong guy" and I'm not that stupid. He says come in and I'll write down your number for Brandon to call you. Week goes by no call.

I stop in and no Manager so I ask Gerry what they are doing about this, he tells me to email him my VIN and insures me they will replace the wheels. I explained to Gerry I am not one to be fooled and I WILL hire an attorney and sue them for the replacements. He became stand-offish and says no need to go there, Belle Tire has broad shoulders and will make it right. I told him I hope so or I will hold true on my promise, and I don't care if it costs me more in attorney fees than its worth, to me its principle.

Today I get a call from the customer service rep stating Belle Tire will not replace the wheels as promised. They want me to take them and have them fixed with spray paint.
DO NOT go to Belle Tire in Rossford on US 20 unless you want your car DAMAGED by a so-called professional company!!!

I will never go to Belle Tire again! I spent thousands of dollars here, and I was treated badly by the manager of the store.

He falsified my receipt too. I signed the first page, and he added the second page while I was there. The technician clipped by ABS sensor, and he claimed that the light was on the entire time BEFORE I brought my car in to HAVE my tires rotated! Come to find out I had a million things wrong with my car, including tires.

I paid $1300.00 for new tires, and when the car was picked up, the ABS was on, and I could barely turn my wheel. My son took the tires off, and the ABS sensor was clipped. They wanted to charge me another $160.00. Why didnt they tell me my sensor was bad when I signed the first and only page of my receipt.

The next day, 2 pages were added! I have the original receipt! I could have died without a brake system! I think your company is fraudulent!

I have told all of my friends to never go there again! The manager was extremely rude and condescending!! Another car technician told me that he hears this all the time from the Rochester belle tire store. Lots of customers complain about their incompetence!!

A bunch of CROOKS!

Shame on you! I expect better from this mulimillionaire company

I ordered 4 tires and setup an install appointment on your website, for Wednesday July 10, 2024. I received a voice mail from Matt on July 08 stating my tires had arrived at the Terr1e Haute, Indiana location.

The morning of July 10, I received a text from 812-420-****, stating, my tires are running Late and should arrive between 11:00/11:30. I called the store to confirm I should arrive around 11:00, the girl that answered the phone knew nothing about it, and asked someone else who stated they should be there by 2:00/2:30. I asked if they would call me when they arrived and would I still time to have them mounted and installed. The girl said yes.

Today is Thursday July 11, I still havent heard from the store about the tires I ordered and was told by Matt via a voice mail they had arrived. I took a day off work to have a full set of tires installed and no explain.

This the third time I have attempted to purchase tires from this location and has been an issue each time. The last two times they claimed my tires had not come in, but they had better tires they could sell me at a discount which ended up being .ore than another $100.00 .

March 3rd I bring my car in for a Flat tire. Of course they say OH you need all 4 new tires.

Ok I say. call me when they are done. So I come back to pick my car up Off Harper in St Claire Shores they said we have a problem. I look at my car and and my back tires are sticking out and bent.

So I said I did not bring my car in like that I came in for ONE flat tire. I asked to see the footage of the cameras, and they said call the Police. I then had to make an Insurance claim for these to fix THEIR Mistake of Dropping my car of the hoist. And I had many witnesses that saw my car before i dropped it off.

I called Corporate they said They did NOTHING, basically said oh well. Then they have blocked me from all Belle Tires- BECAUSE YOU NO YOU ARE WRONG AND GUILTY!! They take advantage of People And Don't do the right thing when an accident happens, to TAKE RESPONSIBILITY.

I hear this all the time about Bell Tire. AWFUL PEOPLE

Went in for a diagnostic on my vehicle after an hour I received information on repairs needed. I chose from the list to have my brakes repaired.

After another hour and a half of waiting and paying for my repair...I was then told I needed something more in order to fix my brakes. What they said I needed wasn't listed on the diagnostic sheet! Do they came up with a 2nd diagnostic print out the "full report" ... They said they would call me and let me know how much it would cost me to finish fixing my brakes mind you I had already paid for the repair they said I needed...

so I thought ... They never called me so I called them. I was told Today that $600 more dollars would possibly complete the job.

If that part was needed why wasn't it listed on the diagnostic print out and why did they take my money as if the job was complete!!!