Belle Tire

I have had several issues with Belle Tire in Mokena and they will never get my business again. I should have known after I bought a set of tires for my F150 in Sep of 2022 ($1300 was a decent price).

When I picked it up thank god I checked the lug nut key because the manager gave me the wrong one. I went back into the store and mine was near the mechanic. Some other poor sap is out there without their proper lug nut key. That will be a fun time for them.

In Apr of 2023 I put a complete set of tires on a Pacifica (around $1000) and when I looked at the rims the mechanic didnt even bother to wipe off the lube sealant so it looked like the rims were scratched. Is it that hard to wipe off that stuff after spending $1000 on tires? Still not convinced this place sucked, in Dec of 2023 I put a new front set on an old Town & Country ($400 was an ok price). So ok, Ive spent some money here..

NOW in February of 2024 I bring in my daughters 2018 Buick Encore because the tires were old and out of service. Joe the manager gave me a military discount and we agreed upon $1000 for new tires and an alignment. Heres where it gets interesting, when I return to the store to pick up the Buick, Joe the manager says, I have some bad news for you, your front end is completely shot on this car. Mind you I just bought the car from CarMax a couple of weeks ago.

The mechanic who installed the tires was behind Joe and said to me, Ive never seen a front end this bad before in my life. I said the car only has 19k miles on it, how can it be that bad? Joe says, well it gets worse, the front brakes are completely gone and need to be replaced, too. I said thank you for your time, they provided me estimates, and off to CarMax I go to have their mechanics look it over.

They found no issues with the front end or brakes, in fact, they reimbursed me the majority of the cost of the tire replacement. Looking for the final opinion, I then took the car to a Buick dealership in Tinley Park who did a total inspection. Again, there was nothing wrong with the front-end suspension and the brakes were all good, too. As a matter of fact, CarMax had replaced the rotors a month before we bought the car.

Long story short DO NOT TRUST BELLE TIRE.

Never again, these guys lied right to my face about the status of my daughters vehicle knowing I would do anything to ensure her vehicle was in safe condition to drive. Being retired law enforcement, I have half a mind to file a complaint for fraud against Belle Tire, but Id prefer to just warn others to stay away.

I need to report my experience at belle tire and how I felt discriminated against and feared for my safety with driving my car after leaving your company 9/7 I arrived to belle tire in Michigan city Indiana I told Henry that I need my front checked out because of the grinding noises and my back end checked because my rims and rotors was really hot and grinding. After continuing speaking with Henry about paper work etc he was very rude, short, and seemed like he didnt want my business. After leaving the store my dad said if I was you I would tell them to give your keys back so you can go somewhere else because how rude they were I also remembered at the time while speaking to my dad I needed to let them know I have underglow on my car and so I ran back inside to tell Henry to be careful of my lights that they dont damage them and he made a remark saying they are illegal underglow and I said it is not illegal in indiana in which he argued with me in the store a couple minutes about how they are illegal and I also said to Henry that I was pulled over at night with lights on thinking I was getting pulled over for the underglow but the officer said I was going 7 over the speeding limit and my lights are legal in which he continues to try to argue with me about the underglow so I left it a

I contacted Belle tire Saturday 11/11 about purchasing a set of tires for our 2020 Acadia 235/65/18 the gal I spoke with recommended Goodyear Assurance weather. The add stated $100 rebate from Goodyear a $50 rebate direct from Belle Tire & if you opened a Goodyear credit card then that was another $100 rebate.For a total of $250.She put the information under my name as I have been a customer & purchased 2 full sets of tires within the last year.I called first thing Monday morning 11/13 to make a appointment as they did not have the tires in stock.The appointment was set for Wednesday 11/15 at 9:30 The car was done & I picked it up around 12:00 They give me the paperwork I ask if both the rebates were there from Goodyear & also the $50 rebate from Belle tire.I understood all the paperwork was there but once I was home I didn't see the $50 rebate.I contacted them They looked everything up the Belle Tire rebate wasn't any longer showing on the website Will I believe was the managers name could be wrong on the name though said he would contact customer service & call me back that day I still have not heard back from anyone.The invoice # is4225**** I would appreciate a explanation on the reason. The service has been good on all previous purchases.The Total rebates of $250 advertised on the web site was the only reason I chose these tires & the reason I applied for the Goodyear card I would have paid cash & will paid off the card as soon as I receive the Card paperwork.Thank you For addressing this matter.

Findlay Ohio. Nathen W that sold me my Michelin's was great.

He went beyond when I asked about discounts because of things I did not want in the mounting package. After that it was all down hill. They were 20 minutes late starting my appointment. It took 2 hours for 2 guys to mount and balance my tires.

Tech brought paper work in and people were to busy talking so he put papers on counter. Tre moved paper work off to the side and waited on another customer. Failing to complete mine until I said something. Phone rang several times and people just let it ring while talking.

Restroom was a mess. Toilet paper all over floor, *** smeared on bottom of toilet seat, trash can over flowing, no soap to wash hands could not access toilet paper because dispenser was so low to the floor.